By placing an order, you agree to have read and accepted all of the following shopping guide.

 

◼️ About Your Order

You can order products from our online shop by clicking the "Add to Cart" button on the product page.
Select your desired "color/size" and click the "Add to Cart" button.

 

• Please note that adding items to your cart does not confirm your order.
• If a certain amount of time passes while items are in your cart, or if you close your browser, the contents of your cart will be cleared. Please be aware of this in advance.
•  After your order is confirmed, you will receive an email from our shop. If you do not receive it, it is possible that the order was not properly received due to server issues or some operational error. We apologize for the inconvenience, but please contact the store directly by phone or email.

If you do not receive an email, the following reasons may apply:

• The email may have been sorted into your junk mail folder, or your computer, smartphone, or carrier may have spam protection settings enabled.
• Please set your email to receive emails from contact@un-olodead.jp.

◼️ About Stock

Products sold in this online shop are also sold simultaneously in physical stores, so there may be cases of out-of-stock due to time differences.

While we strive to reflect the latest stock information, in the unlikely event of an oversell, we will notify you by email and, regrettably, cancel your order data. We kindly ask for your understanding.

◼️About Payment

You can choose your preferred payment method from "ShopPay", "PayPal", "GooglePay", "Credit Card Payment", "Bank Transfer", and various QR code payments.

* Cash on delivery is not available.

＜Credit Card

Credit card payments are accepted.

• VISA, MasterCard, JCB, American Express, Diners, and Discover are accepted.
• If there is a discrepancy between the name on the credit card and the name of the customer who placed the order, credit card payment cannot be accepted. The order will be cancelled without prior notice, so please ensure that the credit card used is in the same name.

＜PayPay Payment＞

PayPay is a service that allows you to make payments using pre-charged electronic money (PayPay balance). It can be used not only in stores but also in online shops.

◼️About Issuing Delivery Statements and Receipts

From the perspective of environmental protection, our shop generally ships products without a delivery statement, based on paperless principles.

If you wish to have a delivery statement or receipt issued, please specify this in the remarks section when placing your order.

We will enclose it with the product only upon request.

◼️About Shipping and Delivery Fees

 

Ordered products will be delivered by Sagawa Express.

We aim to ship orders placed by 3 PM on the same day, and at the latest within 2 business days.

* Please note that if it is a regular holiday or temporary closure, shipping will be on the next business day.

• Free shipping nationwide (excluding Okinawa and remote islands) for purchases over 20,000 yen (tax included)
• For purchases under 19,999 yen (tax included), a flat shipping fee of 700 yen nationwide applies (Okinawa and remote islands: 1500 yen).
• * If the delivery destination is Okinawa or a remote island, the shipping fee will be changed to 1500 yen after order confirmation.

About Delivery Date Specification

You can specify a delivery date between 3 to 6 days after your order date.
(Example: If you place an order on April 1st, you can specify a date between April 3rd and April 7th.)
If no date is specified, we will ship for the earliest possible delivery.

As a general rule, the pick-up period for products is "7 days" from the date of shipment from our store.
If you are not home, Sagawa Express will notify you with an absence notice.
Please adjust your desired delivery date and time within the pick-up period and receive your product.
If there are repeated instances of refusal to accept delivery due to customer's convenience, long-term absence, or reshipments, we may restrict your usage.
Please ensure that you receive the products you have ordered.

About Delivery Time Zone Specification

 You can specify a delivery time from the following options:

 

• No preference
• Morning
• 2 PM - 4 PM
• 4 PM - 6 PM
• 6 PM - 8 PM
• 7 PM - 9 PM

* Delivery may be delayed due to weather, traffic conditions, etc. Please be aware of this in advance.

 

We also accept international shipping.
We deliver via "EMS" or "DHL".
Delivery is not possible for areas not covered by the above shipping carriers.

 

◼️About Product Size and Measurements

 

For measurements of our products, if explicitly stated by the brand, we generally use the brand's measurements.

For items where the brand does not provide measurements, all sizes listed on the product detail page are measured flat according to our shop's standards.
Therefore, some slight variations may occur between products.

Please understand that measurement data is for reference only.

Furthermore, due to the nature of the products, please keep the following points in mind:

 

• Measured values are not the size when the fabric is stretched to its maximum. Products are measured flat in their natural state.
  
• Due to individual differences in products, please consider a margin of error of approximately 5% for each measurement.
• Please note that even for the same S or M size, the distinctions may vary by brand.
  

◼️About Returns and Exchanges

 

We do not accept cancellations or returns for any reason after an order has been placed.

Exchanges are only permitted if we have the same product in a different color or size in stock, and the customer is responsible for the round-trip shipping costs.

(Shipping the returned item to the store is at the customer's expense, and shipping the exchanged item from the store will be cash on delivery.)

However, returns are accepted for the reasons listed below, provided you contact us within 48 hours of receipt.

• Damage to the product upon arrival, incorrect size, or defects due to our shop's error.

We cannot accept returns after 48 hours from product arrival for any reason, including cases where the product could not be checked due to long-term absence from home.

Please promptly check the condition of the product upon arrival.

Even in cases that are close to damage but do not present a serious problem making it difficult to wear (e.g., loose stitching or loose button threads that can be easily repaired), we will, in principle, repair or mend the item and promptly reship it to the customer.

 

Products that cannot be returned

 

• Products used by the customer. Products stained or damaged during fitting
• Products with odors such as perfume or tobacco
• Products whose accompanying box, manual, bag, product tag, novelty items, etc. have been soiled, damaged, lost, or discarded
• Products where the package is part of the product and the package has been opened
• Lucky bags, underwear, swimwear, socks, cosmetics, pierced earrings, other hygiene products, used/vintage items, gift kits
• Products that have been repaired, hemmed, or cleaned
• Products purchased via reservation or special order
• Products with minor flaws such as loose threads or skipped stitches that can be easily repaired (repair is the general principle)
• If we have not been contacted within 48 hours of the product reaching the customer, or if the product has not arrived at our store within 5 days from the product arrival date.