◼️About Your Order

You can order products from our online shop by clicking the "Add to Cart" button on the product page.
Please select your desired "color/size" and click the "Add to Cart" button.

 

• Please note that adding items to your cart does not confirm your order.
• If items remain in your cart for a certain period of time or if you close your browser, the cart contents will be cleared. Please be aware of this.
•  After your order is confirmed, you will receive an email from us. If you do not receive it, it is possible that the server is down or there was an operational error, and the order was not processed correctly. We apologize for the inconvenience, but please call or email the store directly.
• The product reservation email is not automatically sent; it will be sent after a staff member confirms it during business hours, so it may take some time.

If you do not receive an email, the following reasons may apply:

• The email may have been sorted into your junk mail folder, or your computer, smartphone, or carrier may have spam filtering settings enabled.
• Please set your email client to receive emails from contact@un-olodead.jp.

◼️About Stock

Since the products sold in our online shop are also sold simultaneously in physical stores, there may be instances of items going out of stock due to timing differences.

While we strive to reflect the latest stock information, in the unlikely event of an oversell, we will notify you by email and, regrettably, cancel your order data. We kindly ask for your understanding.

◼️About Payment

You can choose your preferred payment method from "Shop Pay", "PayPal", "Google Pay", "Credit Card Payment", "Bank Transfer", "Various QR Code Payments", and others.

*Cash on delivery is not available.

＜Credit Card＞

Credit card payments are accepted.

• VISA, MasterCard, JCB, American Express, Diners, and Discover cards are accepted.
• If the name on the credit card used for payment differs from the name of the customer who placed the order, credit card payment cannot be accepted. We will cancel the order without your permission, so please be sure to use a credit card with the same name.

＜Payment with PayPay＞

PayPay is a service that allows you to make payments using electronically charged money (PayPay balance). It can be used not only in stores but also in online shops.

◼️About Invoice Issuance

If you wish to have an invoice issued by our store, please specify this in the remarks column when placing your order.

We will enclose it with the product and ship it.

◼️Shipping and Delivery Fees

 

Orders will be delivered by Sagawa Express.

We aim to ship orders placed by 12 PM on the same day, and at the latest, within two business days.

※Please note that if it is a regular holiday, shipping will be on the next business day.

• Free shipping nationwide (excluding Okinawa and remote islands) for purchases over 30,000 yen (tax included)
• For purchases under 29,999 yen (tax included), a flat shipping fee of 1,000 yen nationwide applies (2,000 yen for Okinawa and remote islands).

About Specifying Delivery Date

You can specify a delivery date between 3 to 6 days after your order date.
(Example: If you place an order on April 1st, you can specify a date between February 3rd and February 6th.)
If no specific date is selected, we will ship the order as soon as possible.

As a general rule, the pick-up period for products is "7 days" from the date we ship them.
If you are not available, Sagawa Express will notify you with an absence notice.
Please adjust your desired delivery date and time within the pick-up period and receive your product.
If you repeatedly refuse to receive a package, are absent for an extended period, or request reshipment due to customer convenience, we may restrict your usage.
Please ensure you receive your ordered products.

About Specifying Delivery Time Slot

 You can specify a delivery time slot from the following options:

• No preference
• Morning
• 14:00-16:00
• 16:00-18:00
• 18:00-20:00
• 19:00-21:00

※Please note that delivery may be delayed due to weather, traffic conditions, etc.

 

We also ship overseas.
We deliver via "EMS" or "DHL".
We cannot ship to regions not supported by the above delivery services.

 

◼️About Product Sizes and Measurements

 

Regarding the measurements of our products, if measurements are explicitly stated by the brand, we generally list them according to the brand's measurements.

Only for items where the brand does not provide measurements, the sizes listed on the product detail page are all measured according to our standards, with the item laid flat.
Therefore, slight discrepancies may inevitably occur depending on the product.

Please understand that measurement data is for reference only.

Furthermore, due to the nature of the products, please keep the following points in mind:

 

• Measured values are not stretched to the maximum extent of the fabric. Products are measured laid flat in their natural state.
  
• Since there are individual differences in products, please consider a margin of error within 5% of each measurement.
• Please note that even for the same S or M size, the classification may differ depending on the brand.
  

◼️About Returns

 

We do not accept returns for any reason after the product has been shipped.

If the same product is available in a different color or size, we will only offer an exchange.

However, returns will be accepted for the reasons below, so please contact us within 48 hours of receipt.

• Damage to the product upon arrival, incorrect size, or defects due to our oversight
  

Returns will not be accepted for any reason if more than 48 hours have passed since the product arrived.

Upon receiving your product, please promptly check its condition.

 

Products Not Eligible for Return

 

• Products used by the customer, or products damaged or soiled during trying on.
• Products with scents such as perfume or tobacco.
• Products where accompanying boxes, manuals, bags, product tags, or novelty items have been soiled, damaged, lost, or discarded.
• Products where the packaging, which is part of the product, has been opened.
• Lucky bags, underwear, swimwear, socks, cosmetics, earrings, or other hygiene items, used/vintage items, gift kits.
• Products that have been repaired, hemmed, or cleaned.
• Products purchased by reservation or special order.
• If we have not been contacted within 48 hours of the product's arrival, or if the product does not arrive at our store within 5 days from the product arrival date.